I’ve placed an order via the online shop, when will I receive it?
Your order will be ready to dispatch (or collect in person) 3-5 working days from payment. If you have opted to have your item posted to you we will send you an email when your item has been dispatched stating your tracking number and a link to track your item. All items are shipped via Royal Mail Special Delivery – this is a tracked and signed for service.
If you have selected to collect your order in person we will send you an email when your item is ready to collect and you can contact us to arrange a suitable time.
Can I collect my purchase in person from your shop?
Yes. When you purchase an item and proceed to checkout there is an option to select ‘Collect in person’. Once you have completed payment and your item is ready to collect we will email you with details on how to arrange collection. We are based in the heart of Glasgow’s west end, see further information here.
How will my item be packaged?
Your item will come in our branded ring/jewellery gift boxes which are placed in a presentation box complete with the valuation certificate and any diamond certification (where appropriate). Outer packaging will be plain but will show Blair and Sheridan company name and information as the returns address. All items are insured while in transit.
What certificates will I receive with my jewellery?
All items are supplied with a certificate of valuation for insurance purposes. All centre piece diamonds come with a gemological certificate from industry recognised HRD, GIA or IGI – for further information on an individual item in our online shop please contact us here.
Can I have my ring re-sized post purchase?
Yes, we can re-size your ring after you have purchased it. Contact us here to discuss your requirements – please note due to stone setting techniques there may be limitations as to how much some items can be altered.
Do I need insurance for my jewellery?
It is advisable that you have insurance for your jewellery. Some customers simply name it as a specific item on their home contents insurance. However, depending on your policy, your jewellery item may not be properly insured. i.e. you may not be guaranteed a like for like replacement if your item is lost, damaged or stolen. To avoid this scenario, many of our customers take out separate specialist insurance for jewellery. We can guide you on this and give you the necessary information required. In addition, all jewellery that we make for our customers comes with a valuation certificate for insurance purposes to give you the adequate cover.
Are your diamonds conflict-free diamonds?
Yes. We guarantee that all our diamonds are 100% natural and conflict-free.
Is my jewellery Hallmarked?
Yes. All our jewellery is Hallmarked in the UK.
What payment options do you offer?
We have finance options available to our customers. This offers the flexibility of buying a piece of jewellery from us and spreading out the costs. Customers may wish to pay in part for their jewellery with the option of financing the balance if that is their preference also. Click here for further information on finance options.
Is your jewellery guaranteed?
Yes. We offer a year’s guarantee on craftsmanship. All our larger centre diamonds are certified either by GIA, HRD or IGI. In addition, all our items are Hallmarked.
Do you accept returns on items bought via the online shop?
Yes, please see our Terms & Conditions for further information on our returns policy here.
